401, 402, 403 HTTP Errors/ VPN issues.

(HTTP) response status codes. 4xx are the most common errors with VPN.

If you’re having issues with certain streaming services while using a VPN, follow these steps to resolve them.

For Windows, macOS, Linux #

  1. Try connecting to a different server of the region you would like to access the streaming service.
  2. Clear the cache of your browser.
  3. Restart the VPN app.
  4. Try to use a different browser/incognito mode.
  5. Set up VPN DNS addresses to 103.86.99.100 and 103.86.96.100 on your device.
  6. Restart your device.
  7. Make sure that the Threat Protection is off.

For Android/iOS phones or tablets #

  1. Try connecting to a different server of the region you would like to access the streaming service.
  2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it.
  3. Restart the VPN app.
  4. Set up VPN DNS addresses to 103.86.99.100 and 103.86.96.100 on your device.
  5. Restart your device.
  6. Make sure that the Threat Protection is off.

For Android TV boxes #

  1. Try connecting to a different server of the region you would like to access the streaming service.
  2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it:
    1. Go to Settings > Preferences section > More settings > Apps.
    2. Find the streaming service app and press on it.
    3. Click the Force Stop button.
    4. Click the Clear Cache button.
       
  3. Restart the VPN app.
  4. Set up VPN DNS addresses to 103.86.99.100 and 103.86.96.100 on your device.
  5. Restart your device.

For Amazon Fire TV devices #

  1. Try connecting to a different server of the region you would like to access the streaming service.
  2. If you are using a specific streaming service app, force stop it, clear the app cache, and restart it.:
    1. Go to Settings > Applications > Manage Installed Applications.
    2. Find the streaming service app and press on it.
    3. Click the Force Stop button.
    4. Click the Clear Cache button. 
       
  3. Restart the VPN app.
  4. Restart your device.

If none of the above helps to resolve your issue, don’t hesitate to get in touch with our support team directly.

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